About Claims

Do You Have Questions About Your ACCC Claim?

We can help!

 

Since our inception in 1997, ACCC has paid over 2 billion dollars in claims payments.

ACCC Policyholders can submit a claim here.

To file a new claim or follow up on an existing claim, policyholders and nonpolicyholders may also contact our Claims Department:

Toll Free: (888) 823-0888, Option 2
Hours: M-F 8:30 AM – 5:00 PM CT

Helpful ACCC Claims Information

What to expect when you have a claim
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Reporting Your Claim

Contact us at (888) 823-0888 to report your claim. To expedite the claim reporting process, please have the following information available:

  • ACCC Policy #
  • Insured Vehicle Identification Number (VIN)
  • Operator’s Driver’s License information
  • Date and time of Accident
  • Accident location (street/cross street)
  • Police Report information
  • Make and model of all vehicles involved in the accident
  • Contact details of persons involved in the accident
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Vehicle Damages Review

After your claim has been reported, we will need to review your vehicle damages. We have the following options available:

  • Mobile App: We can send you a link via email or text that will allow you to take and send us photos of the damages for review
  • Drive-In: If your vehicle is drivable, we offer the convenience of taking your vehicle to a Drive-in facility of your choice
  • Vehicle Appraiser: We will schedule an inspection of the damages to your vehicle with one of our vehicle Appraisers
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Claims Review & Investigation
  • Each claim is reviewed and investigated by an ACCC Claims Adjuster
  • The adjuster will conduct a detailed review of the applicable auto policy and available coverages
  • Our adjusters will also take statements from all involved parties including witnesses, review accident facts and as well as existing investigative reports such as police or incident reports
  • We will keep all parties informed during this review and will be happy to answer questions and concerns
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Rental Vehicle Information

If you have rental reimbursement coverage on your ACCC policy, we will cover the cost of a rental vehicle while your vehicle is undergoing repairs according to the terms and conditions of your policy. You may use the rental car company of your choice and for your convenience, we also partner with a national rental car provider that offers discounted rates.

  • IMPORTANT: For non-ACCC policyholders, a full accident investigation must be completed before we can determine if we will provide rental accommodations for the loss.

Have a Claims Question?

Your answer may be here.

  1. Remember to remain calm. The most important thing is your safety, the safety of your passengers and all parties involved.
  2. If vehicles are drivable and can be safely moved, please move them to a safe, non-traffic area.
  3. Notify police immediately.
  4. Exchange driver information. Be sure to get names, addresses, phone numbers and license numbers for all drivers and witnesses.
  5. If you have a cell phone camera available, please take pictures of all vehicles involved, including damaged vehicle areas, license plates and/or insurance ID cards for all involved parties.
  6. Do not admit fault or discuss the accident with anyone other than the police and your ACCC Claims Adjuster.
  7. Contact ACCC as soon as possible at (888) 823-0888, Option 2 to report the claim.

You may reach us at (888) 823-0888, Option 2 to get the most updated status of your claim. We are always striving to provide exceptional customer service so we are more than happy to answer questions or concerns that you have about your claim and guide you through the claims process.

  1. Please be sure to provide us with your best contact information.
  2. Any information you can provide such as accident reports, photos, all contact information, etc. is very helpful and very much appreciated.

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